WHY DO WE NEED YOU?

Kaycan has an exciting career opportunity for a Customer Service Representative (12 month Contract) based in Saskatoon to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
• Other duties as required.

IS THIS JOB FOR YOU?

Here is what’s important to have to apply:

• Team player with excellent customer service skills.
• 2-3 years of experience in a similar role including in-person customer service.
• Attention to detail and strong data entry skills.
• Very good computer skills and experience with MS Office, data entry and databases.
• Well-organized with strong leadership skills.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

A LITTLE MORE ABOUT US

In 2022, Kaycan was acquired by Saint-Gobain, marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business.