Customer Success Manager
WHY DO WE NEED YOU?
**While this role is remote, the employee must live in the South East, preferably Raleigh NC area and be able / willing to travel to multiple states**
Why Verifi
Verifi gives you as a seller a rare combination of a platform with proven, quantifiable ROI, the backing of a global materials leader in Saint-Gobain, and a wide-open market that has yet to be digitized at scale. You'll be selling transformation, not incremental improvement, to an industry where margines matter and early movers are rewarded with market share. If you've built your career closing complex deals that change how organizations operate, this is the stage to do it at category-defining scale.
The Customer Success Manager will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance. This role will be the face of Verifi at customer plants—training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.
Business Management:
*Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .
*Monitoring competitor activity and ensuring appropriate action is taken.
*Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support
*Networking through active participation in industry association events and committee assignments
*Working directly with Field Service Managers and Field Service Technicians to bring value to customer
Commercial & Excellence in Execution:
*Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
*Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
*Coordinates initiatives with team members in Client Engagement and Customer Success Manager
*Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager
*Leveraging local relationships to generate leads in current markets up to Regional Manager and Business Development.
IS THIS JOB FOR YOU?
This role will be part of a rapidly changing environment; our companies’ innovative mindset will provide different challenges and opportunity with no day being the same. Flexibility and willingness to work with a team is critical for the success of our accounts. Critical thinking and ownership of accounts and KPI’s will allow for success.
Education:
*High School Diploma or Equivalent General Studies Required
*Bachelor’s Engineering or Business Preferred
Work Experience:
*7+ years of product engineering experience with electro-mechanical systems, preferably in the industrial sector or Project Management, Customer Success and Account Management in adjacent industries Preferred
*3+ years Ready mix or equal experience Preferred
*Microsoft Excel/Outlook Required
* Tableau/Power BI Preferred
*Hands on Project management experience and CRM systems usage to track customer engagement, value tracking, satisfaction and customer projects. Preferred
*Must be able to lift 50 pounds Required
*Must be able to work in confined spaces Required
A LITTLE MORE ABOUT US
Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions—from embedded sensors to cloud-based analytics—that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 - $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $89.650 to $139,150. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.
Employees have the flexibility to choose the benefits that best fit their individual needs:
• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program • Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave • Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program
Employees have the flexibility to choose the benefits that best fit their individual needs:
• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program • Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave • Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program
