WHY DO WE NEED YOU?
The Bailey Group of Companies, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility. Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us and be part of a future where innovation meets sustainability!
Bailey, founded in 1950, is a Canadian industry leader with manufacturing locations in Ontario, Quebec, Alberta, and British Columbia, producing roll-formed products and providing steel slitting services for the commercial and residential construction industry. Our people, products, and industry are our pride while innovation and our customers are at the core of our business. Our associates are the key to achieving our vision of being the leaders in this industry, which is why we work hard to create a safe and healthy work environment where associates can achieve growth and development
Position Summary
The Receptionist is responsible for a wide variety of clerical office duties in support of company administration. This includes coordinating and communicating office activities, greeting and screening visitors and answering and transferring inbound telephone calls. The Receptionist will also be responsible for administrating company correspondence.
IS THIS JOB FOR YOU?
Responsibilities:
What you’ll do:
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties in a timely, professional, and courteous manner.
- As a representative of the company, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions, through all forms of communication.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Take and record telephone, e-mail, or written messages for associates as requested and notify that associate in a timely manner
- Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
- Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
- Receive and distribute all forms of mail correspondence to appropriate parties.
- Maintain the reception in a tidy and presentable manner and ensure common areas are kept tidy.
- Assist with scanning and filing of bill of lading’s (“BOL”) and email to customers when required.
- Reconciliation of all courier Invoices and statements.
- Work closely with the Customer Service Supervisor to develop new ideas and support a continuous improvement process within and beyond your own area of responsibility.
- Prepare and mail Bailey sales and marketing literature and product binders for sales staff as needed.
- Keep track of (log) all customer calls to Sales Representatives.
- Maintain a high standard of professional knowledge, ethics, and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders of the company.
- Conduct oneself in a professional manner that reflects integrity and respect towards customers, suppliers, peers, subordinates, supervisors, and other key stakeholders of the company.
- Understand, support, and adhere to the company’s health and safety policies, programs, and procedures by communicating and promoting health and safety awareness to coworkers.
- Participate in the company’s quarterly inventory count when required.
- Support Social Committee activities where required.
- Support the Customer Service Team with order entry when required.
- Other responsibilities and accountabilities as assigned by the Customer Service Supervisor.
Qualifications and Requirements:
- Minimum 3 years of experience in a customer service or administrative role is preferred.
- Must be proficient in Microsoft Office
- Must have exceptional written and verbal communication skills.
- Excellent interpersonal skills
- Self-starter with the ability to work in a fast-paced environment.
TO MAKE SURE NOTHING IS FORGOTTEN
Working Conditions:
- Office environment.
- Extensive telephone use.
- Overtime as required.
A LITTLE MORE ABOUT US
WHY WORK WITH US?
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
LEGAL STATEMENT
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
