WHY DO WE NEED YOU?
If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
The Internal Sales Engineer is a highly motivated and technically proficient, key liaison between our Sales teams, Customers, Manufacturing and Engineering departments. You will support the sales process by providing technical product knowledge, open order and account support, supporting preparing quotes as needed, ensuring customer requirements are fully understood and met, and developing new processes to continuously improve our service to the customers. Working as a liaison for product management, manufacturing and sales to ensure customer satisfaction.
This position requires customer obsession and be a passionate communicative customer advocate and who can use technology and their technical background to effectively convey information and instructions clearly to a customer.
Specific duties include but are not limited to:
- Provide technical sales support to multiple industries, including Aerospace, Automotive, Power Generation, industrial, Nuclear, Space & Semi-conductor. Interpreting designs and proposing technical solutions in partnership with Engineering and Sales to customers by working with them to understand their needs up front. Needs to be able to express to customers in clear manner (verbally and in writing) our abilities to provide the best solution through knowledge of our core competencies.
- Maintain extensive knowledge of our products and services as well as market trends in order to understand the customer’s needs
- Resolve all level customer complaints concerning billing, products or services rendered, by providing timely solutions to the customer, understanding when high level customers need further escalation to upper management.
- Developing and sending quotes to customers by using digital tools as Sales Force. Provide pricing and lead time updates as needed.
- Lead problem resolution efforts with Quality Assurance and other key departments to identify root cause and corrective action needed for future improvement to customer service
- Provide exceptional customer service by actively listening to customers regarding the service we provide and finding the best solution for the customer
- Lead the onboarding of all new higher level customers through credit and other internal systems to ensure the order fulfillment process sets the right first impression for new customers
- Clearly, consistently, and effectively communicate with customers by phone, email and/or in person to receive orders, cancellations, and changes in product(s) or to clarify needs and requirements
IS THIS JOB FOR YOU?
- Bachelors degree in an engineering discipline is required.
- 2 years direct customer contact and communication is required.
- 2 years experience in direct field sales of engineered products to OEM accounts and customer service is preferred.
- Excellent communication, presentation, excel, and organizational skills.
- Ability to interface and influence across functions and ability to provide solutions with agility
- Aptitude for working autonomously. Assertiveness and the ability to be a self-starter are required for this position
- Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience
- Project management skills with the ability to balance multiple projects
- Knowledge of Customer Relationship Management (CRM) Software
- Friendly, team-oriented disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people.
A LITTLE MORE ABOUT US
Saint-Gobain’s innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions – most in challenging conditions and core systems that play an important part of our daily lives – as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow!
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
Join Us at Saint-Gobain Mobility. Together, we’ll achieve the impossible!
Click here to Explore more opportunities within Saint-Gobain Mobility.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of “U.S. Person” at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).
BENEFITS IN JOINING US
Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $70,000.00 to $108,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 9% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $76,300.00 to $117,700.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Employees have the flexibility to choose the benefits that best fit their individual needs.
- Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child & Elder Care
- PerkSpot Employee Discount Program
